From the category archives:

Service Excellence

Dynamic Communication

→ Why Dynamic Communication? It has been said that “the person with the most behavioural flexibility — WINS!” Effective communication stems from the right combination of tone, words, body language and pace of speech and actions. These areas are the components of a person’s behavioural style. We need to adapt our behaviour in order to [...]

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Relationship Selling

→ Why Relationship Selling? Rapport is the secret weapon for sales success…It has been said that “in the space of great rapport anything is possible”. No longer can we rely on the traditional sources of advantage (price, brand and product) alone to differentiate ourselves in the market Competition is fierce, the environment is more complex [...]

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More Than Customers

Creating Value Through Strategic Innovation The Game has changed…Knowledge, Change and Globalisation are the forces driving the new economy. No longer can businesses rely on the traditional sources of advantage (price, brand and product alone) to differentiate themselves in the market. Competition is fierce, the environment is more complex and the consumer is more educated [...]

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